Help for Social Learning Problems
What is the difference between the Home and Pro Versions?
The Pro version includes a robust curriculum and a student management system complete with the ability to create groups and track progress for both individuals and groups. The Pro version is typically used by a school district or an organization with many students who are using the program.
How many users can I set up?
Your Home account includes 1 user license, you may purchase additional licenses by going to your profile page. Note, a license is required to use the social network The Clubhouse.
Why do I have to Create a Student Login?
If you would like your child to have access to our private social network, The Clubhouse, they will have to login to the socialexpresscentralstation.com using their own username and password. They will also be able to access all of the Webisodes, corresponding quizzes and Ebooks on their own as well. This is a great feature for a child to use the program on their own.
Can I monitor my child’s activity in The Clubhouse?
Yes. Upon registration, a parent chooses a unique username and password which they can use to log in and see all of the activity for their child’s account.
How long does it take to launch a Webisode?
This will vary depending on the speed of your internet. The faster your internet the faster you will have access to the plan. Once you have successfully launched the lessons, when you attempt to access them at a later time they will be instantly available.
Who benefits from social learning training?
Many children and adults who have difficulty with social interactions and developing and maintaining friendships can benefit from social learning training. Some of these individuals may have a diagnosis such as autism, Asperger’s Syndrome, non-verbal learning disorder, pragmatic language disorder, and/or ADHD, to name a few. There are other individuals with social-emotional challenges who do not have a “label” or diagnosis. These individuals can also benefit from social learning training.
What is “social learning” and why is it important? I just want my child to learn how to have a conversation.
In order for people to have successful conversations, they need to have a social understanding of the situation, the individuals involved, the “rules” of the situation, and the ability to think about other people. Just teaching individual skills without increasing social understanding and learning will fall short of the ultimate goal, that of social competency.
How do I know if my child has social learning needs?
There is a wide range of things to look for. Talking to your child’s teacher will help you learn about how he or she interacts at school. Some of the behaviors you might notice include difficulty maintaining eye contact during conversations, maintaining an inappropriate conversational distance, a lack of understanding regarding facial and/or body language, a lack of awareness of social rules, jumping from one subject to another when in a conversation, misinterpreting others’ intended messages, and difficulty participating in peer groups.
I cannot remember my username or password:
Please keep your username in a safe place, you can only reset your password. To reset your password, please click the Forgot Password link.
Can I use The Social Express on Multiple Computers?
Yes, as long as you have your username and login with you, you can access The Social Express on any computer with an internet connection.
Can I use The Social Express on my phone, or tablet like an iPad?
The Social Express is not yet optimized for mobile devices.
Does it matter which internet browser I use?
Our current version works best with Chrome and Firefox. Soon we will have Safari and Internet Explorer functioning to optimal level.
If I cancel, what happens to my student/child(s) information?
Once your account is disabled your information will be deleted from our database within 10 business from our database.
How do I renew my subscription?
Your subscription is ongoing unless you cancel.
When is my credit billed?
If you paid monthly, your payment will be processed on the on the same date each month that you started. If you paid yearly, your payment will be processed immediately.
Why does my credit card bill say The Language Express, Inc?
The Language Express, Inc. is our parent company.
Can I pay over the phone?
Yes, we will be happy to take a credit card over the phone. Give us a call at 877-360-0155 and select the extension for Customer Service and speak to a representative
Can I cancel my membership?
Yes, at any time. Please send us an email with your full name at email@example.com and request to cancel your subscription. An email confirming cancellation will be sent to you.
Who benefits from using The Social Express?
The Social Express is primarily intended for elementary school-aged children with autism, Asperger’s Syndrome, ADHD, nonverbal learning disabilities, pragmatic language deficits or other social-cognitive challenges. Depending on their emotional and social abilities, younger children and young adults may also benefit from using the software.
My child doesn’t have any label or diagnosis, can he or she benefit from using The Social Express?
Yes, if your child has difficulty with social relationships, reading verbal and non-verbal social cues, having difficulty with conversations, or trouble problem solving social situations, your child can benefit from using the software.
Why do I need to use this software, my child receives social skills training at school?
Because we live in a social world, a child needs to be able to figure out what to say or do in a wide variety of environments and/or situations. The concepts featured in The Social Express can help generalize and reinforce these critical abilities in the real world.
Can my child work with the software alone?
Yes, you will give your child a username and password when initially getting started. We do recommend in the beginning working through the Webisodes with your child.
Does the program record progress?
In the Home version we do not collect data or report progress on how well your child is doing.
How can I help my child while we aren’t using The Social Express?
The Social Express provides a variety of printables for use before, during, and after the software is used.
Do I really need to print out the printables?
Yes, we recommend that the printables be used before, during, and after The Social Express is used. This will help to reinforce the content that is featured in the software.
What kind of computer do I need?
The Social Express is available for all desktops and laptops. You only need an internet connection. Currently our service must be used with either Chrome or Firefox. Soon we will have Safari and Internet Explorer as well.
What kinds of skills are taught in The Social Express?
The Social Express presents key components that are needed in order to be successful in social situations. These components include how to be with a group, using your eyes to figure out what to say or do, identifying feelings and coping strategies to calm down, conversational skills (e.g. asking relevant questions and asking followup questions), and figurative language in conversation, just to name a few.
When will new Websidoes be available?
Please keep checking back to our website as we will in the very near future be releasing new social situations, scenes and characters..
What skills will the new Webisodes address?
The add-ons will continue to focus upon the same skills presented in The Social Express and introduce additional skills needed to improve social learning.
Why does The Social Express model positive and negative social interactions?
Becoming socially competent requires individuals to know how to read a situation and figure out what to say or do. It is difficult in school or home settings to replicate the same situation with two different outcomes for the child to observe. However, The Social Express provides the user with an opportunity to view both positive and negative outcomes and to learn how these outcomes impact others.
What is “video modeling”?
Video modeling is a method of teaching that uses videos to provide a visual model of targeted behaviors or skills. Evidence-based research suggests that video modeling can be effectively implemented with children from early childhood through middle school. This practice may prove useful with high school-aged learners as well, although no studies have been identified that support the use of video modeling at this age level.
Is there a curriculum outline to follow?
Not for the Home version. The Professional version has a comprehensive curriculum to follow.